{"id":3843,"date":"2026-05-09T17:51:36","date_gmt":"2026-05-09T21:51:36","guid":{"rendered":"https:\/\/groupeeno.com\/faq\/"},"modified":"2026-09-11T00:01:52","modified_gmt":"2026-09-11T04:01:52","slug":"faq","status":"publish","type":"page","link":"https:\/\/groupeeno.com\/fr\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<div class=\"eno-lp eno-lp--faq\">\n\n  <header class=\"eno-lp-hero eno-lp-hero--faq\">\n    <div class=\"eno-lp-wrap\">\n      <div class=\"eno-lp-eyebrow\">Help Center<\/div>\n      <h1>Frequently Asked Questions<\/h1>\n      <p class=\"eno-lp-sub\">Find answers to common questions about our glass railings, shipping, installation, warranty, and more.<\/p>\n    <\/div>\n  <\/header>\n\n  <nav class=\"eno-lp-faqnav\" aria-label=\"FAQ topics\">\n    <div class=\"eno-lp-wrap\">\n      <a href=\"#order-shipping\">Order &amp; Shipping<\/a>\n      <a href=\"#products\">Products<\/a>\n      <a href=\"#installation\">Installation<\/a>\n      <a href=\"#customization\">Customization<\/a>\n      <a href=\"#account-partners\">Account &amp; Partners<\/a>\n      <a href=\"#about\">About Groupe ENO<\/a>\n    <\/div>\n  <\/nav>\n\n  <section class=\"eno-lp-sec eno-lp-sec--alt\" id=\"order-shipping\">\n    <div class=\"eno-lp-wrap\">\n      <h2>Order &amp; Shipping<\/h2>\n      <div class=\"eno-lp-faq\">\n        <details open><summary>How long does shipping take?<\/summary><p>Orders are processed within 1\u20132 business days. Delivery typically takes 3\u20135 business days across Canada and 1\u20132 weeks in the U.S., depending on destination. Most orders ship the same week.<\/p><\/details>\n        <details><summary>Is shipping free?<\/summary><p>Yes \u2014 shipping is free on orders of $999 CAD or more (before taxes), everywhere in Canada and the contiguous U.S. Below that threshold, shipping is calculated at checkout. No hidden fees, no customs surprises.<\/p><\/details>\n        <details><summary>Can I track my order?<\/summary><p>Yes. As soon as your order ships you receive an email with tracking information, and you can follow your order anytime from <a href=\"https:\/\/groupeeno.com\/fr\/login\/\">your account<\/a>.<\/p><\/details>\n        <details><summary>What payment methods do you accept?<\/summary><p>All major credit cards (Visa, MasterCard, Amex), Apple Pay and Google Pay. Every payment is SSL-secured.<\/p><\/details>\n        <details><summary>Do you accept commercial or bulk orders?<\/summary><p>Absolutely. For commercial projects and bulk orders, see our <a href=\"https:\/\/groupeeno.com\/fr\/commercial-glass-railings\/\">commercial glass railings<\/a> page or contact us at <a href=\"tel:+15149522336\">(514) 952-2336<\/a> \/ <a href=\"mailto:info@groupeeno.com\">info@groupeeno.com<\/a> \u2014 wholesale pricing and dedicated support included.<\/p><\/details>\n      <\/div>\n    <\/div>\n  <\/section>\n  <section class=\"eno-lp-sec\" id=\"products\">\n    <div class=\"eno-lp-wrap\">\n      <h2>Products<\/h2>\n      <div class=\"eno-lp-faq\">\n        <details><summary>What glass thickness do you use?<\/summary><p>All standard panels are 12 mm tempered safety glass certified to CAN\/CGSB 12; our glass doors use 10 mm tempered glass. Tempered glass is 4 to 5 times stronger than standard glass \u2014 see <a href=\"https:\/\/groupeeno.com\/fr\/tempered-glass-safety\/\">why tempered glass is safer<\/a>.<\/p><\/details>\n        <details><summary>Are your products certified?<\/summary><p>Yes. Our glass is certified to CAN\/CGSB 12 and every panel carries a permanent bug stamp. Our hardware is machined from #2205 duplex marine-grade stainless steel and engineered around North American guard-load requirements (a 200 lb concentrated load and 50 lb per linear foot) \u2014 always confirm final requirements with your local building department.<\/p><\/details>\n        <details><summary>What is the warranty on your products?<\/summary><p>10 years on the glass, 10 years against corrosion on the #2205 duplex stainless hardware (engineered for a 20+ year service life), and 5 years on aluminum finishes.<\/p><\/details>\n        <details><summary>What hardware finishes are available?<\/summary><p>Two finishes: matte black and brushed satin. All spigots, connectors and clamps are #2205 duplex marine-grade stainless steel.<\/p><\/details>\n        <details><summary>What are heavy-duty spigots?<\/summary><p>Our heavy-duty option: oversized spigots machined from solid #2205 duplex stainless, ideal for windy areas and commercial projects. See <a href=\"https:\/\/groupeeno.com\/fr\/product\/heavy-duty-spigot-6\/\">spigots<\/a>.<\/p><\/details>\n      <\/div>\n    <\/div>\n  <\/section>\n  <section class=\"eno-lp-sec eno-lp-sec--alt\" id=\"installation\">\n    <div class=\"eno-lp-wrap\">\n      <h2>Installation<\/h2>\n      <div class=\"eno-lp-faq\">\n        <details><summary>Can I install the railing myself?<\/summary><p>Yes \u2014 most of our customers do. Every order includes step-by-step instructions, and a two-person crew typically completes 24 feet in 4\u20136 hours. Our <a href=\"https:\/\/groupeeno.com\/fr\/how-to-install-frameless-glass-railing-diy\/\">DIY installation guide<\/a> walks you through it.<\/p><\/details>\n        <details><summary>What tools do I need?<\/summary><p>Basic tools: hammer drill (for concrete) or cordless drill, level, tape measure, Allen key (included). Masonry bits for concrete, standard wood bits for wood framing.<\/p><\/details>\n        <details><summary>Do you offer an installation service?<\/summary><p>Not directly, but we work with a network of certified installers in select regions \u2014 contact us for a free referral. Any general contractor can also install the kit; pro accounts are approved within 24 hours.<\/p><\/details>\n        <details><summary>What surfaces can it be installed on?<\/summary><p>Concrete (4\u2033+ thick), wood (composite or treated, in good condition, with proper blocking), steel and stone. We offer mounting systems for each surface type.<\/p><\/details>\n        <details><summary>What if a part arrives damaged?<\/summary><p>We replace any part damaged in transit, free and fast. Take photos and contact us within 48 hours of delivery.<\/p><\/details>\n      <\/div>\n    <\/div>\n  <\/section>\n  <section class=\"eno-lp-sec\" id=\"customization\">\n    <div class=\"eno-lp-wrap\">\n      <h2>Customization<\/h2>\n      <div class=\"eno-lp-faq\">\n        <details><summary>Do you do custom orders?<\/summary><p>Yes \u2014 our free <a href=\"https:\/\/groupeeno.com\/fr\/configurateur-2d\/\">2D configurator<\/a> handles custom layouts (lengths, heights, stairs, corners, gates) with instant pricing. For special dimensions beyond the configurator, contact us.<\/p><\/details>\n        <details><summary>What heights are available?<\/summary><p>Standard finished heights: 36\u2033, 42\u2033 and 48\u2033, with taller options for commercial projects. Requirements vary by application and jurisdiction \u2014 see our <a href=\"https:\/\/groupeeno.com\/fr\/glass-railing-height-requirements\/\">height requirements guide<\/a> and confirm with your local building department.<\/p><\/details>\n        <details><summary>What panel widths are available?<\/summary><p>Standard panels: 4\u2033 to 84\u2033 in 1-inch increments. Pre-drilled panels (for gates): 24\u2033 to 60\u2033 in 2-inch increments.<\/p><\/details>\n        <details><summary>Can you do staircases?<\/summary><p>Yes \u2014 two ways: stepped panels (one per step or step group, automated in the configurator) or custom raked panels following the stair angle. Details on our <a href=\"https:\/\/groupeeno.com\/fr\/glass-stair-railing\/\">glass stair railing<\/a> page.<\/p><\/details>\n        <details><summary>Can handrails be added?<\/summary><p>Yes, as an option \u2014 aluminum or stainless, in finishes matching the hardware, priced per linear foot and configurable in the 2D configurator.<\/p><\/details>\n      <\/div>\n    <\/div>\n  <\/section>\n  <section class=\"eno-lp-sec eno-lp-sec--alt\" id=\"account-partners\">\n    <div class=\"eno-lp-wrap\">\n      <h2>Account &amp; Partners<\/h2>\n      <div class=\"eno-lp-faq\">\n        <details><summary>Do I need an account to order?<\/summary><p>No \u2014 you can check out as a guest in 2 minutes. An account is optional and simply lets you track your orders.<\/p><\/details>\n        <details><summary>How do I get contractor (Pro) pricing?<\/summary><p><a href=\"https:\/\/groupeeno.com\/fr\/inscription\/\">Register a Pro account<\/a> \u2014 approval within 24 hours, wholesale pricing on hardware, dedicated support.<\/p><\/details>\n        <details><summary>How do I become an ENO dealer?<\/summary><p>A separate program for building-material stores, hardware stores and renovation centers: wholesale pricing, marketing support and training. Apply via <a href=\"https:\/\/groupeeno.com\/fr\/become-a-dealer\/\">become a dealer<\/a>.<\/p><\/details>\n        <details><summary>What do I get by subscribing to the newsletter?<\/summary><p>10% off your first order (minimum $100), exclusive tips and first access to new products. Unsubscribe anytime in one click.<\/p><\/details>\n      <\/div>\n    <\/div>\n  <\/section>\n  <section class=\"eno-lp-sec\" id=\"about\">\n    <div class=\"eno-lp-wrap\">\n      <h2>About Groupe ENO<\/h2>\n      <div class=\"eno-lp-faq\">\n        <details><summary>Why choose ENO?<\/summary><ul><li>Free shipping over $999<\/li><li>No hidden fees<\/li><li>Pro approval within 24 hours<\/li><li>Same-week delivery<\/li><li>Free 2D configurator with instant pricing<\/li><li>#2205 duplex marine-grade hardware<\/li><li>10-year warranty<\/li><\/ul><\/details>\n        <details><summary>Are you a Canadian company?<\/summary><p>Yes \u2014 Groupe ENO manufactures in Qu\u00e9bec, Canada, and ships everywhere in Canada and the contiguous U.S.<\/p><\/details>\n        <details><summary>How do I contact you?<\/summary><p>Email <a href=\"mailto:info@groupeeno.com\">info@groupeeno.com<\/a> \u00b7 phone <a href=\"tel:+15149522336\">(514) 952-2336<\/a> \u00b7 WhatsApp\/Messenger via the chat button. Or <a href=\"https:\/\/groupeeno.com\/fr\/quote\/\">request a quote<\/a>.<\/p><\/details>\n      <\/div>\n    <\/div>\n  <\/section>\n\n  <section class=\"eno-lp-final\">\n    <div class=\"eno-lp-wrap\">\n      <h2>Can't find your answer?<\/h2>\n      <p>Our team replies within the hour during business hours.<\/p>\n      <div class=\"eno-lp-cta\">\n        <a class=\"eno-lp-btn eno-lp-btn--primary\" href=\"https:\/\/groupeeno.com\/fr\/quote\/\">Get a Free Quote<\/a>\n        <a class=\"eno-lp-btn eno-lp-btn--secondary\" href=\"https:\/\/groupeeno.com\/fr\/configurateur-2d\/\">Open the 2D Configurator<\/a>\n      <\/div>\n    <\/div>\n  <\/section>\n\n<\/div>\n<script type=\"application\/ld+json\">{\"@context\":\"https:\/\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"How long does shipping take?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Orders are processed within 1\u20132 business days. 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Pro support included.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/groupeeno.com\/fr\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"fr_CA\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Frequently Asked Questions | Glass Railings | Groupe ENO\" \/>\n<meta property=\"og:description\" content=\"Find answers to common questions about our glass railings, shipping, installation, warranty, and more. Pro support included.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/groupeeno.com\/fr\/faq\/\" \/>\n<meta property=\"og:site_name\" content=\"Groupe ENO\" \/>\n<meta property=\"article:modified_time\" content=\"2026-09-11T04:01:52+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/groupeeno.com\/wp-content\/uploads\/2026\/07\/eno-social-balcon-montagnes.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"630\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/groupeeno.com\\\/faq\\\/\",\"url\":\"https:\\\/\\\/groupeeno.com\\\/faq\\\/\",\"name\":\"Frequently Asked Questions | Glass Railings | Groupe ENO\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/groupeeno.com\\\/fr\\\/#website\"},\"datePublished\":\"2026-05-09T21:51:36+00:00\",\"dateModified\":\"2026-09-11T04:01:52+00:00\",\"description\":\"Find answers to common questions about our glass railings, shipping, installation, warranty, and more. 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Groupe ENO, Am\u00e9rique du Nord.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/groupeeno.com\/fr\/faq\/","og_locale":"fr_CA","og_type":"article","og_title":"Frequently Asked Questions | Glass Railings | Groupe ENO","og_description":"Find answers to common questions about our glass railings, shipping, installation, warranty, and more. 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