{"id":4442,"date":"2026-06-09T13:28:27","date_gmt":"2026-06-09T17:28:27","guid":{"rendered":"https:\/\/groupeeno.com\/?page_id=4442"},"modified":"2026-07-21T16:27:14","modified_gmt":"2026-07-21T20:27:14","slug":"shipping-policy","status":"publish","type":"page","link":"https:\/\/groupeeno.com\/fr\/shipping-policy\/","title":{"rendered":"Politique d'exp\u00e9dition"},"content":{"rendered":"<p><strong>Derni\u00e8re mise \u00e0 jour : 9 juin 2026<\/strong><\/p>\n<p>La pr\u00e9sente Politique d'exp\u00e9dition explique comment Groupe ENO (exploit\u00e9 par 9523-5123 Qu\u00e9bec Inc.) traite et livre les commandes pass\u00e9es sur groupeeno.com. En passant une commande, vous acceptez les modalit\u00e9s ci-dessous.<\/p>\n<h2>Destinations d'exp\u00e9dition<\/h2>\n<p>Nous exp\u00e9dions actuellement vers :<\/p>\n<ul>\n<li><strong>Canada<\/strong> \u2014 toutes les provinces et tous les territoires<\/li>\n<li><strong>\u00c9tats-Unis<\/strong> \u2014 \u00c9tats continentaux<\/li>\n<\/ul>\n<p>Pour toute demande d'exp\u00e9dition \u00e0 l'ext\u00e9rieur de ces r\u00e9gions, veuillez nous contacter \u00e0 info@groupeeno.com avant de commander.<\/p>\n<h2>D\u00e9lai de traitement des commandes<\/h2>\n<p>Les commandes sont g\u00e9n\u00e9ralement trait\u00e9es dans un d\u00e9lai de <strong>1 \u00e0 2 jours ouvrables<\/strong> apr\u00e8s la confirmation du paiement. Les produits configur\u00e9s sur mesure (tels que les panneaux de verre fabriqu\u00e9s sur mesure) peuvent n\u00e9cessiter un d\u00e9lai de traitement suppl\u00e9mentaire, qui vous sera communiqu\u00e9 au moment de la commande. Les d\u00e9lais de traitement excluent les fins de semaine et les jours f\u00e9ri\u00e9s.<\/p>\n<h2>D\u00e9lais de livraison<\/h2>\n<p>D\u00e9lais de livraison estim\u00e9s apr\u00e8s traitement :<\/p>\n<ul>\n<li><strong>Canada :<\/strong> environ <strong>3 \u00e0 5 jours ouvrables<\/strong>, selon la destination (d\u00e9lai de livraison total d'environ une semaine \u00e0 compter de la confirmation de commande)<\/li>\n<li><strong>\u00c9tats-Unis :<\/strong> environ <strong>1 \u00e0 2 semaines<\/strong>, selon la destination et le traitement douanier<\/li>\n<\/ul>\n<p>Il s'agit d'estimations et non de garanties. Les d\u00e9lais de livraison peuvent \u00eatre affect\u00e9s par des retards des transporteurs, le traitement douanier (pour les envois aux \u00c9tats-Unis), les conditions m\u00e9t\u00e9orologiques ou d'autres facteurs ind\u00e9pendants de notre volont\u00e9.<\/p>\n<h2>Frais d'exp\u00e9dition<\/h2>\n<p>Les frais d'exp\u00e9dition sont calcul\u00e9s au moment du paiement en fonction de la destination, du poids et des dimensions de votre commande.<\/p>\n<p><strong>La livraison gratuite<\/strong> est offerte sur les commandes admissibles de <strong>999 $ CAD ou plus<\/strong> (avant taxes). Le seuil d'admissibilit\u00e9 est affich\u00e9 au moment du paiement.<\/p>\n<h2>Suivi de commande<\/h2>\n<p>Une fois votre commande exp\u00e9di\u00e9e, vous recevrez un courriel de confirmation contenant les informations de suivi, lorsque disponibles. Vous pouvez \u00e9galement suivre l'\u00e9tat de votre commande \u00e0 partir de votre compte si vous en avez cr\u00e9\u00e9 un lors du paiement.<\/p>\n<h2>Envois endommag\u00e9s ou perdus<\/h2>\n<p>Nous emballons nos Produits avec soin afin de pr\u00e9venir les dommages durant le transport. Toutefois, si votre commande arrive endommag\u00e9e :<\/p>\n<ul>\n<li><strong>Inspectez votre envoi \u00e0 la livraison.<\/strong><\/li>\n<li>Signalez tout dommage visible dans un d\u00e9lai de <strong>48 heures<\/strong> suivant la r\u00e9ception en nous contactant \u00e0 info@groupeeno.com, avec des photos de l'article endommag\u00e9 et de l'emballage.<\/li>\n<li>Nous collaborerons avec vous et le transporteur pour organiser un remplacement ou une solution.<\/li>\n<\/ul>\n<p>Pour les envois perdus, veuillez nous contacter afin que nous puissions enqu\u00eater aupr\u00e8s du transporteur.<\/p>\n<h2>Retards<\/h2>\n<p>Si votre commande subit un retard important, nous ferons de notre mieux pour vous tenir inform\u00e9. Groupe ENO n'est pas responsable des retards caus\u00e9s par les transporteurs, les douanes ou des circonstances ind\u00e9pendantes de sa volont\u00e9 raisonnable.<\/p>\n<h2>Contact<\/h2>\n<p>Pour toute question concernant l'exp\u00e9dition, communiquez avec nous :<\/p>\n<p>Email: info@groupeeno.com<br \/>\nPhone: 514-952-2336<\/p>","protected":false},"excerpt":{"rendered":"<p>Last updated: June 9, 2026 This Shipping Policy explains how Groupe ENO (operated by 9523-5123 Qu\u00e9bec Inc.) processes and delivers orders placed on groupeeno.com. By placing an order, you agree to the terms below. Shipping Destinations We currently ship to: Canada \u2014 all provinces and territories United States \u2014 contiguous states For shipping requests outside [&hellip;]<\/p>\n","protected":false},"author":7,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-4442","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Shipping Policy - Groupe ENO<\/title>\n<meta name=\"description\" content=\"Where we ship, processing and delivery times for Canada and the U.S., free shipping over $999 CAD, order tracking, and damaged or lost shipments.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/groupeeno.com\/fr\/shipping-policy\/\" \/>\n<meta property=\"og:locale\" content=\"fr_CA\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Shipping Policy - 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