Politique de confidentialité
Last updated: May 13, 2026
Groupe ENO (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website groupeeno.com (the “Site”) or make a purchase from us.
1. Information We Collect
Personal Information You Provide
- Name, email address, postal address, phone number
- Billing and shipping information
- Payment information (processed securely by Stripe and Moneris — we do not store credit card details)
- Account credentials if you create an account
- Communications you send us
Information Collected Automatically
- IP address and browser information
- Device type and operating system
- Pages visited and time spent on the Site
- Referring website
- Cookies and similar tracking technologies
2. How We Use Your Information
We use your personal information to: process and fulfill your orders, communicate with you about your orders and inquiries, send marketing communications (with your consent), improve our website and services, comply with legal obligations, and detect and prevent fraud.
3. Sharing Your Information
We do not sell your personal information. We may share it with: service providers (payment processors Stripe and Moneris, shipping carriers, hosting providers, email services), legal authorities when required by law, and in the event of a merger, acquisition, or sale of assets.
4. Cookies & Tracking Technologies
We use cookies and similar technologies to remember your preferences, analyze website traffic (Google Analytics), improve user experience, and show relevant marketing (with consent). You can control cookies through your browser settings or our cookie consent banner.
5. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes described in this policy, including legal, accounting, or reporting requirements.
6. Your Rights
Under PIPEDA, Quebec Law 25, and applicable laws, you have the right to: access your personal information, correct inaccurate information, delete your information (subject to legal obligations), withdraw consent at any time, object to certain processing, and data portability. To exercise these rights, contact us at info@groupeeno.com.
7. Data Security
We implement industry-standard security measures including SSL/TLS encryption, secure payment processing (PCI-DSS compliant), restricted access to personal data, and regular security audits. However, no method of transmission over the Internet is 100% secure.
8. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place.
9. Children’s Privacy
Our Site is not intended for children under the age of 13. We do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top indicates when changes were made.
11. Contact Us
For questions about this Privacy Policy or our privacy practices, contact us: Groupe ENO | Email: info@groupeeno.com | Phone: (514) 952-2336