Last updated: June 9, 2026
This Shipping Policy explains how Groupe ENO (operated by 9523-5123 Québec Inc.) processes and delivers orders placed on groupeeno.com. By placing an order, you agree to the terms below.
Shipping Destinations
We currently ship to:
- Canada — all provinces and territories
- United States — contiguous states
For shipping requests outside these regions, please contact us at info@groupeeno.com before ordering.
Order Processing Time
Orders are typically processed within 1–2 business days after payment confirmation. Custom-configured products (such as made-to-measure glass panels) may require additional processing time, which will be communicated at the time of order. Processing times exclude weekends and statutory holidays.
Delivery Timeframes
Estimated delivery times after processing:
- Canada: approximately 3–5 business days, depending on destination (total delivery time approximately one week from order confirmation)
- United States: approximately 1–2 weeks, depending on destination and customs processing
These are estimates, not guarantees. Delivery times may be affected by carrier delays, customs processing (for U.S. shipments), weather, or other factors beyond our control.
Shipping Costs
Shipping costs are calculated at checkout based on the destination, weight, and dimensions of your order.
Free shipping is available on qualifying orders of $999 CAD or more (before taxes). The qualifying threshold is displayed at checkout.
Order Tracking
Once your order ships, you will receive a confirmation email with tracking information where available. You can also track your order status through your account if you created one at checkout.
Damaged or Lost Shipments
We package our Products carefully to prevent damage in transit. However, if your order arrives damaged:
- Inspect your shipment upon delivery.
- Report any visible damage within 48 hours of receipt by contacting info@groupeeno.com with photos of the damaged item and packaging.
- We will work with you and the carrier to arrange a replacement or resolution.
For lost shipments, please contact us so we can investigate with the carrier.
Delays
If your order is significantly delayed, we will do our best to keep you informed. Groupe ENO is not liable for delays caused by carriers, customs, or circumstances beyond our reasonable control.
Contact
For shipping questions, contact us at:
Email: info@groupeeno.com
Phone: 514-952-2336