Last updated: June 9, 2026
Welcome to Groupe ENO. These Terms & Conditions (“Terms”) govern your access to and use of the website groupeeno.com (the “Site”) and any purchase of products from Groupe ENO. The Site is operated by 9523-5123 Québec Inc., doing business as Groupe ENO (“Groupe ENO”, “we”, “us”, or “our”).
By accessing the Site or placing an order, you agree to be bound by these Terms. If you do not agree, please do not use the Site.
1. Definitions
- “Customer”, “you”, “your” refers to any person accessing the Site or placing an order.
- “Products” refers to the glass railing systems, hardware, and related goods offered for sale on the Site.
- “Order” refers to a request to purchase Products submitted through the Site.
2. Use of the Site
You agree to use the Site only for lawful purposes. You may not use the Site in any way that could damage, disable, or impair the Site, or interfere with any other party’s use of it. You are responsible for maintaining the confidentiality of your account credentials if you create an account.
3. Products and Pricing
We make every effort to display our Products and their prices accurately. However:
- Prices are displayed in Canadian Dollars (CAD) by default. A secondary display in U.S. Dollars (USD) may be available for reference; the actual currency of transaction is indicated at checkout.
- All prices are subject to change without notice.
- We reserve the right to correct any errors in pricing or product descriptions, and to cancel any Order placed based on inaccurate information.
- Product images are for illustration purposes; actual products may vary slightly in appearance.
4. Orders and Payment
- By placing an Order, you make an offer to purchase Products subject to these Terms.
- We reserve the right to accept or decline any Order, in whole or in part.
- Payment is processed securely through our payment providers (Stripe and Moneris). We do not store your full payment card details.
- Applicable taxes (GST/QST and other sales taxes) are calculated at checkout based on your shipping address.
5. Shipping and Delivery
Shipping terms, delivery timeframes, zones, and fees are described in our Shipping Policy, which forms part of these Terms. Title and risk of loss pass to you upon delivery to the carrier.
6. Returns and Refunds
Returns and refunds are governed by our Return Policy. Custom-configured products may not be eligible for return. Please review the Return Policy before placing an Order.
7. Product Warranties
Our Products are engineered for durable performance. Any warranty applicable to a Product is described on the relevant product page or in accompanying documentation. Except as expressly stated, Products are provided “as is” to the fullest extent permitted by law. Nothing in these Terms limits any rights you may have under applicable consumer protection legislation.
8. Limitation of Liability
To the fullest extent permitted by law, Groupe ENO shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Site or the purchase or use of any Product. Our total liability for any claim shall not exceed the amount you paid for the Product giving rise to the claim. Nothing in these Terms excludes liability that cannot be excluded under applicable law.
9. Intellectual Property
All content on the Site — including text, graphics, logos, images, product configurators, and software — is the property of Groupe ENO or its licensors and is protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our prior written consent.
10. Governing Law
These Terms are governed by the laws of the Province of Québec and the federal laws of Canada applicable therein. Any dispute shall be subject to the exclusive jurisdiction of the courts of the Province of Québec.
11. Changes to These Terms
We may update these Terms from time to time. The “Last updated” date reflects the most recent version. Your continued use of the Site after changes constitutes acceptance of the revised Terms.
12. Contact
For questions about these Terms, contact us at:
Groupe ENO (9523-5123 Québec Inc.)
740 rue Jean-Neveu, Longueuil, Québec, J4G 1P1, Canada
Email: info@groupeeno.com
Phone: 514-952-2336