Find answers to common questions about our glass railings, shipping, installation, warranty, and more.
Orders are processed within 1–2 business days. Delivery typically takes 3–5 business days across Canada and 1–2 weeks in the U.S., depending on destination. Most orders ship the same week.
Yes — shipping is free on orders of $999 CAD or more (before taxes), everywhere in Canada and the contiguous U.S. Below that threshold, shipping is calculated at checkout. No hidden fees, no customs surprises.
Yes. As soon as your order ships you receive an email with tracking information, and you can follow your order anytime from your account.
All major credit cards (Visa, MasterCard, Amex), Apple Pay and Google Pay. Every payment is SSL-secured.
Absolutely. For commercial projects and bulk orders, see our commercial glass railings page or contact us at (514) 952-2336 / info@groupeeno.com — wholesale pricing and dedicated support included.
All standard panels are 12 mm tempered safety glass certified to CAN/CGSB 12; our glass doors use 10 mm tempered glass. Tempered glass is 4 to 5 times stronger than standard glass — see why tempered glass is safer.
Yes. Our glass is certified to CAN/CGSB 12 and every panel carries a permanent bug stamp. Our hardware is machined from #2205 duplex marine-grade stainless steel and engineered around North American guard-load requirements (a 200 lb concentrated load and 50 lb per linear foot) — always confirm final requirements with your local building department.
10 years on the glass, 10 years against corrosion on the #2205 duplex stainless hardware (engineered for a 20+ year service life), and 5 years on aluminum finishes.
Two finishes: matte black and brushed satin. All spigots, connectors and clamps are #2205 duplex marine-grade stainless steel.
Our heavy-duty option: oversized spigots machined from solid #2205 duplex stainless, ideal for windy areas and commercial projects. See spigots.
Yes — most of our customers do. Every order includes step-by-step instructions, and a two-person crew typically completes 24 feet in 4–6 hours. Our DIY installation guide walks you through it.
Basic tools: hammer drill (for concrete) or cordless drill, level, tape measure, Allen key (included). Masonry bits for concrete, standard wood bits for wood framing.
Not directly, but we work with a network of certified installers in select regions — contact us for a free referral. Any general contractor can also install the kit; pro accounts are approved within 24 hours.
Concrete (4″+ thick), wood (composite or treated, in good condition, with proper blocking), steel and stone. We offer mounting systems for each surface type.
We replace any part damaged in transit, free and fast. Take photos and contact us within 48 hours of delivery.
Yes — our free 2D configurator handles custom layouts (lengths, heights, stairs, corners, gates) with instant pricing. For special dimensions beyond the configurator, contact us.
Standard finished heights: 36″, 42″ and 48″, with taller options for commercial projects. Requirements vary by application and jurisdiction — see our height requirements guide and confirm with your local building department.
Standard panels: 4″ to 84″ in 1-inch increments. Pre-drilled panels (for gates): 24″ to 60″ in 2-inch increments.
Yes — two ways: stepped panels (one per step or step group, automated in the configurator) or custom raked panels following the stair angle. Details on our glass stair railing page.
Yes, as an option — aluminum or stainless, in finishes matching the hardware, priced per linear foot and configurable in the 2D configurator.
No — you can check out as a guest in 2 minutes. An account is optional and simply lets you track your orders.
Register a Pro account — approval within 24 hours, wholesale pricing on hardware, dedicated support.
A separate program for building-material stores, hardware stores and renovation centers: wholesale pricing, marketing support and training. Apply via become a dealer.
10% off your first order (minimum $100), exclusive tips and first access to new products. Unsubscribe anytime in one click.
Yes — Groupe ENO manufactures in Québec, Canada, and ships everywhere in Canada and the contiguous U.S.
Email info@groupeeno.com · phone (514) 952-2336 · WhatsApp/Messenger via the chat button. Or request a quote.
Our team replies within the hour during business hours.
